SHOP POLICY

Shipping & returns

Clear handling times, cross-border delivery, duties, and aftercare.

Enabled destinations

Checkout initially serves the United States, Canada, Australia, and Singapore. The United Kingdom and European Union are not enabled.

Handling and transit

Supplier handling is targeted at 2–4 business days. Approved routes target 7–15 business days in transit after dispatch. Dates shown on product and checkout pages are estimates, not guarantees.

United States orders receive free base shipping over $39; otherwise it is $4.99. Other enabled destinations are calculated from parcel weight and approved route tables at checkout.

Duties and clearance

We use approved, trackable duty-paid routes. Commercial orders are not marked as gifts and values are not deliberately understated. If duty handling cannot be confirmed, the product is not enabled for that destination.

Damage, wrong items, and loss

Contact us through your order email within 7 days of delivery with photos of the parcel, item, and shipping label. Once confirmed, choose a replacement or full refund without a cross-border return.

Change-of-mind returns

Request within 30 days of delivery. The item must be unused and in its original packaging. Customers pay authorized return postage; do not send anything before receiving a return address. Original shipping is not refundable.

Delayed orders

If we cannot ship within the promised time, we provide a revised date and let you consent to the delay or cancel for a refund.

Address changes

Orders ship only to the address confirmed by PayPal. A post-payment address change requires cancellation, refund, and a new order.